Effective Date: December 1st 2025
At Mango Monkey (operated by Flexr Lifestyle LLP), we value your trust. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit or purchase from our website.
1. Information We Collect
We collect only the information necessary to provide our services to you:
- Personal Information: Name, email address, phone number, and shipping address when you place an order.
- Payment Information: We do not store your credit/debit card numbers or UPI PINs. All payment transactions are processed through secure, PCI-DSS compliant payment gateways.
- Device Information: We automatically collect data about your device, IP address, and browser to help us optimize your site experience.
2. How We Use Your Information
We use your data for the following purposes:
- Order Fulfillment: To process your payment, ship your order, and provide order updates.
- Customer Support: To assist you with returns, exchanges, or inquiries.
- Marketing: With your permission, we may send you emails about our store, new products, and other updates. You can unsubscribe at any time.
3. Sharing of Information
We respect your privacy and do not sell your personal data to third parties. However, we share data with trusted partners essential to our operations:
- Logistics Partners: (e.g., BlueDart, Delhivery) to deliver your order.
- Payment Gateways: To process secure transactions.
- Legal Requirements: We may disclose information if required by Indian law or to protect our rights (e.g., fraud prevention).
4. Cookies
Our website uses cookies to enhance your browsing experience (e.g., remembering items in your cart). You can choose to disable cookies through your browser settings, though this may affect site functionality.
5. Data Security
We implement industry-standard security measures to protect your personal information. Your data is encrypted during transmission using Secure Socket Layer (SSL) technology.
6. Third-Party Links
Our store may contain links to other websites. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
7. Grievance Officer
In accordance with the Information Technology Act, 2000 and rules made thereunder, the name and contact details of the Grievance Officer are provided below:
- Name: Yash Gandhi
- Company: Flexr Lifestyle LLP
- Address: 22 Yamuna Row House, Adajan, Surat – 395009, Gujarat, India.
- Phone: +91 84605 68431
- Email: support@mango-monkey.com (Please address email to: “Attention: Grievance Officer”)
8. Jurisdiction
If you choose to visit the website, your visit and any dispute over privacy is subject to this Policy and the website’s Terms of Service. In addition to the foregoing, any disputes arising under this Policy shall be governed by the laws of India and subject to the exclusive jurisdiction of the courts at Surat, Gujarat.
9. Advertising & Analytics Services
We use third-party services to help us understand how you use our site and to show you relevant advertisements on other platforms.
- Google Analytics: We use Google Analytics to understand website traffic and usage patterns. This service collects data such as your IP address and device type. You can opt-out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
- Meta Pixel (Facebook/Instagram): We use the Meta Pixel to measure the effectiveness of our advertising and to show you ads that are relevant to your interests. This tool allows us to track your actions on our website (such as adding an item to cart) and share this data with Meta Platforms, Inc.
- Opt-Out: You can control how Facebook uses your data for ads in your Facebook Ad Settings.
